IM Safety FAQ
General Questions
Can I request product recommendations?
Yes. Contact us and we will help you choose the right gear.
Are you an official distributor of Kong products?
Yes. IM Safety is an official Kong distributor in the United States.
Do you sell certified professional safety equipment?
Yes. We supply certified, professional grade gear used in work, rescue, and industrial environments.
Is my bank card information secure on your pages?
Absolutely! Your card is secure. A credit card is required only as a guarantee of your reservation. Secure transaction and protection of your privacy are our highest priority. Valamar uses technology and systems that meet the highest standards of safety and security.
What types of credit cards can be used for online payment?
Payment is possible with the following cards: Visa, MasterCard, Amex, PayPal.
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Pre-Sale Questions
How long does shipping take?
Standard shipping is generally 3 to 7 business days. Expedited shipping is typically 1 to 3 business days.
Do you ship outside the USA?
At this time we ship within the United States. International orders can be arranged by contacting us first.
How can I track my order?
You will receive an email with tracking information once your order ships.
Are safety harnesses, ropes, or carabiners returnable?
For safety reasons, load bearing equipment cannot be returned unless defective.
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